Service Agreement

1. About this Service Agreement

This Service Agreement applies to any paid engagement between you (the Client) and Webstallion (Webstallion). It is one of three documents that together govern the engagement:

• Quote: the project-specific document with your name, the scope, the price, and signature. Sent to you when we agree to start. Always specific to one project.
• This Service Agreement: how the work is delivered.
• Terms and Conditions: the legal framework (IP, payment, liability, refunds, disputes). Linked at the bottom of every Quote.

By signing a Quote, or by paying the deposit invoice issued under a Quote, you agree to be bound by all three.

2. Definitions used in this Agreement

• Services: the work described in the Quote. May be a website build (Lean, Starter, Growth, Scale), a Shopify build, SEO, digital marketing, maintenance, Google Business Profile setup, analytics setup, or any other service we agree to provide.
• Deliverables: the items listed in the Deliverables section of the Quote.
• Demo: a working prototype, mock-up, or staged version of the work, produced for your review during the demo phase.
• Acceptance: your confirmation that the Demo or the delivered work is approved (see clauses 4 and 8).
• Variation: a change to the scope after the Quote is signed, requiring a separate written quote.

3. The engagement at a glance

Every engagement flows through four phases:

1. Discovery. Free, 30 to 45 minutes. We learn about your business, your goals, and the scope. We then issue a written Quote within a day or two of the call.
2. Demo phase. After you sign the Quote, we produce up to two demos at no cost. You accept a Demo to trigger the deposit invoice (see clause 4).
3. Build phase. Once the deposit is cleared, we build the full work. Includes the revision rounds in your tier.
4. Launch. We deliver the work to your production environment. You accept delivery, the final invoice is issued, and intellectual property transfers on full payment.

4. Demo phase

After you sign the Quote, Webstallion will produce up to two demos for your review. A Demo is a working prototype, mock-up, or staged version of the work. You may request reasonable revisions within the same demo round (layout adjustments, typography, content placement).

Accepting a Demo means you confirm in writing (email is sufficient) that the Demo is approved as the basis for the build. Acceptance triggers the deposit invoice in the Quote. You do not need to approve every visual detail at this point - the revision rounds in your tier let you refine during the build phase.

If you do not accept either Demo, the engagement ends. No fee is payable. Webstallion retains the demo work and underlying intellectual property. You retain any content or brand materials you supplied. Neither party owes the other anything further.

The demo phase is Webstallion's investment in the engagement and our way of ensuring you only commit to pay when you have seen a working representation of what we will build.

5. Scope and variations

The scope of the engagement is what is listed in the Deliverables section of the Quote, including any explicit exclusions stated there. Anything not listed is out of scope.

If you want to add to the scope after the Quote is signed (additional pages, new integrations, new services, design changes that exceed the agreed revision rounds), the addition is a variation. Variations require:

• a written request from you (email is sufficient),
• a written variation quote from us specifying the additional fee and any timeline impact, and
• your written agreement to that variation quote before we proceed.

We will not bill you for work you did not agree to in writing.

6. Delivery and timelines

We commit to the timeline stated in the Quote. The timeline assumes you supply the materials listed in clause 7 by the dates communicated during discovery.

If you delay supply, the timeline shifts by the equivalent delay. We will email you the revised dates within one business day of the missed deadline.

Feedback windows. We assume you will provide feedback on each Demo and on the staging preview within five business days of receipt. If we do not receive feedback in that window, we will follow up. If after a further five business days we still do not have feedback, we may treat the work as accepted by your silence (subject to clause 8).

Indefinite delays. If the engagement is paused at your request, or if you do not respond to communications for more than 60 consecutive days after the deposit has been paid, we may close the engagement and bill any work completed up to that point against the deposit. If you wish to restart later, we will issue a new Quote with current pricing.

7. Your responsibilities during the engagement

For the timeline in the Quote to hold, you agree to supply the following promptly during the engagement:

• Brand assets: logo files (SVG / AI / PNG), brand colours, brand fonts.
• Final copy for each page, where the tier does not include copywriting.
• Photography or written approval for any stock images we propose.
• Integration credentials: account access or embed codes for booking platforms (HotDoc, HealthEngine, Cliniko), payment systems, GBP, analytics, or any third-party system we are connecting.
• Domain access: registrar login or DNS access for launch.
• Written feedback on each Demo and on the staging preview, inside the feedback window in clause 6.
• Written approval to launch. We do not push to your production domain without your written go-ahead.
• Industry-specific compliance details. If you are in a regulated industry (dental, allied health, legal, accounting, NDIS), you remain responsible for compliance with the regulation that applies to your published content (AHPRA, Legal Profession Uniform Law, TPB, etc.). We will design to industry-aware patterns where we have specialist knowledge; we are not your regulatory adviser.

8. Acceptance of delivery

Delivery of the Services is considered accepted by you when the earliest of these happens:

• you confirm acceptance in writing (email is sufficient), or
• the live site (or asset) has been on your production domain for 14 calendar days without a written defect notice from you to us, or
• you use the delivered work in the operation of your business or hold it out publicly as your own.

After acceptance, the final invoice is due (under the Quote and the Terms and Conditions) and the warranty period in clause 9 begins.

9. Warranties

We warrant that:

• We have the right to provide the Services and the Deliverables, free of any third-party claim, except for third-party libraries clearly disclosed.
• Hand-coded site PageSpeed. If the Services include a hand-coded website build, the build will score 90 or above on Google PageSpeed Insights desktop, measured at the time of delivery on the production domain. This is a delivery-time desktop measurement only. Mobile scores depend on factors outside our control (visitor device, network, content the client adds after launch, third-party scripts the client installs). If the delivery-time desktop score is below 90, we will fix it at no additional charge before delivery is considered complete.
• Functional defects within 30 days of acceptance will be fixed at no additional charge, provided the defect is the result of our work and is reported in writing within that 30-day window. A defect is a failure of the delivered work to perform as described in the Quote. A change of mind, a new requirement, or an issue caused by changes you or third parties made after delivery is not a defect.
• No other warranties. Other than the warranties expressly stated above and any non-excludable warranties under the Australian Consumer Law (see the Terms and Conditions, clause 7), we do not warrant or guarantee any specific outcome of the Services, including specific search rankings, traffic numbers, conversion rates, lead volumes, revenue impact, or any third-party platform behaviour.

10. Third-party services used in delivery

Delivery of the Services may involve our use of, or your use of, the following third-party services:

• Cloudflare Pages for production hosting (free tier or paid, depending on traffic).
• GitHub for source code hosting. Your code lives in a repository under your account at handover.
• PagesCMS for content editing, where included in your tier.
• Google Appointment Schedule (part of Google Workspace) for discovery and review calls.
• Google Workspace (Apps Script and Sheets) for lead-capture processing.
• Google Analytics and Ahrefs Webmaster Tools for analytics (consent-gated on the live site).
• Shopify for Shopify-tier engagements. You pay Shopify directly for their platform subscription; that fee is separate from the Webstallion fee.
• Other vendors as required for a specific engagement and noted in the Quote.

Each third-party service has its own terms and privacy policy. We are not responsible for outages, behaviour, security incidents, or pricing changes of third-party services. Where a third-party service has billing of its own, you pay that vendor directly.

Stock images and AI-generated assets. Where appropriate, the build may include royalty-free stock photography (sourced from Unsplash, Pexels, or similar providers) and AI-generated visuals (icons, illustrations, decorative imagery). These assets are included in the project at no additional cost and are licensed for your ongoing commercial use. Client-supplied photography or content remains your property at all times and is never used outside your project without your written permission.

Hosting account ownership at handover. By default, source code lives in a Webstallion-controlled GitHub repository and production deployment runs on a Webstallion-controlled Cloudflare Pages account during the build. At your request after final payment, we transfer full ownership of both accounts to you, typically via a shared domain-linked email address (for example, [email protected]) you supply for the transfer. Domain registration and renewal remain your responsibility. If you prefer a different hosting environment (AWS, Vercel, custom server), this can be arranged on request and may incur additional cost.

11. Portfolio rights

Webstallion may reference the engagement and display the delivered work in our portfolio, case studies, social media, conference talks, and marketing materials. We will not disclose any information you have specifically marked confidential.

If you require complete confidentiality of the engagement (no portfolio use of any kind), you must request this in writing before the deposit is paid. We may agree, and may charge an additional fee for that exclusivity.

12. Privacy of end-user data

If the site we build collects personal information from your end users (contact form submissions, booking enquiries, audit data, newsletter sign-ups), you remain the data controller for that information. Webstallion acts as a data processor only to the extent of building and (where applicable) maintaining the collection mechanism.

This means you are responsible for:

• your own Privacy Policy, published on your live site,
• obtaining any consents required from your end users (Privacy Act 1988, Spam Act 2003, GDPR if you have EU traffic),
• handling end-user requests for access, correction, or deletion of their data, and
• complying with the Notifiable Data Breaches scheme if it applies to your business.

Webstallion's own handling of your business's personal information is described in the Privacy Policy.

13. Contact

For any question about this Service Agreement or a current engagement:

Webstallion
ABN 42 852 391 887
[email protected]
+61 422 544 449
159 Epping Road, Macquarie Park NSW 2113